Sara Espinosa
Premium Support Team Lead at Thinkific
Based in Toronto, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Toronto
Industry
E-Learning Providers
Company size
403
Contact information
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s•••••••@thnk.cc
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Background
About Sara Espinosa
Technical support professional with over 10 years of experience in SaaS environments, currently serving as Premium Support Team Lead at Thinkific. Skilled in IT Service Management, workforce planning, and managing KPIs and SLAs, with a focus on delivering exceptional customer satisfaction. Experienced in leading and coaching technical support teams, building operational standards, and managing escalations related to APIs, SSO, and integrations. Passionate about fostering cross-functional collaboration and driving continuous improvement in support processes to enhance customer outcomes.
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