Sara Johnson
Director of Research for Support Services at Tsia
Based in Minneapolis, United States
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Seniority
Director
Department
Other
Location
Minneapolis
Industry
Research Services
Company size
250
Contact information
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s•••••••@tsia.com
Phone
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Background
About Sara Johnson
A proven technical global leader in the enterprise software industry able to make quick and confident decisions in ever-changing environments to ensure the highest employee and customer satisfaction while maximizing company profits. Experienced customer focused manager with the technical expertise to understand complex issues and the business sense to drive excellence. Highlights: Leadership - Surpassed KPIs by 10% across all geographies despite team reductions. Customer Satisfaction - Averaged 90% satisfaction among end user customers over 10+ years. Change Management - Navigated employees through 4 company and numerous process changes. Performance - Recognized by employees, customers and clients for the ability to deliver results under pressure. Skills: Employee Development Written and Verbal Communication Complaint Resolution Cultural Intelligence and Diversity Project Management Customer Management Team Building and Training Cross-Functional Teams Adaptability and Flexibility Customer Service and Retention
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