Sara Peterson

Background

About Sara Peterson

Charismatic, goal-driven leader with 25 years in customer service and international experience. Expert in support and account management, business analysis, training, and payroll. Build positive, collaborative teams and manage complex accounts.Key Skills:•Technical and Tools: Salesforce, Tableau, SAP, Workday, Oracle, HelpScout, TMS, AS/400, SaaS and CMS platforms•Financial Operations: Account reconciliation, A/P&A/R, general ledger, bank reconciliations, payroll, and billing•Customer and Support Management: Customer relations, credit-card processing, Tier 3 and escalation handling, program support•Leadership and Training: Management and team leadership, coaching, training program design, performance assessment•Process and Project: Process improvement, project management, cross-functional collaboration, change management•Analytical and Operational: Data-driven reporting, schedule coordination, materials, clerical operationsProfessional Attributes:• Quick decision-maker with minimal escalations• Relationship builder with internal and external cross-functional partners• Successful in maintaining relationships at all organizational levels.