Sara Phillips

Background

About Sara Phillips

Strong finance professional greater than 22 years with Wells Fargo bank, a Bachelor of Business Administration (BBA) focused in Business Administration and Management, General from Strayer University (DC). Business Execution Consultant for Governance & Oversight-Wealth & Investment Management. Previous position, Conforming Mortgage Underwriter 3 with Wells Fargo Home Mortgage, Operational Risk Consultant 2 with Consumer Lending Executive Office. Sara's Professional Banking Career spanning over 21 years in Operational Risk, Audit, Quality Assurance, Underwriting, Risk Management Business and Commercial Portfolio, Risk Servicing Business and Commercial Portfolio, Processing, Vendor Management and Loan Review. Bachelor Degree in Business Administration Skillful at analyzing and assessing risk and/or potential risk that could have a negative impact on a company's reputation. Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. Conducting timely pre- and/or post-response operational risk reviews on high risk complaints for the Complaints Executive Office. The reviews include ensuring (1) sufficient research and documentation,(2) appropriateness of resolution, review of response letter or verbal response,(3) assessing appropriateness of select taxonomy elements and (4) determining if there is potential for remediation and related regulations that need to be flagged on the complaint case. · Conducting timely post-compliance reviews on complaints that were not reviewed during the pre-review process. Review will be similar to the pre-response process, but is conducted after the complaint case is closed. · May assist the Complaints Executive Office with various escalation questions and reviews outside of the high risk process and post review process. · Partner with compliance and legal during reviews, as needed. · Identifying risks and/or gaps through trending analysis and report results to stakeholders. · Build and sustain relationships with peers, Complaints Executive Office, compliance and legal. · Provide project support and consultation as needed.