Sara Poluzzi
Coach - Business Coach, Life Coach, Health Coach, at Gruppo Hera
Based in Emilia-Romagna, Italy
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Seniority
Other
Department
Other
Location
Emilia-Romagna
Industry
Utilities
Company size
3.6K
Contact information
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s•••••••@gruppohera.it
Phone
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Background
About Sara Poluzzi
SERVICE OPERATIONS MANAGER and COACH A highly motivated business professional with proven capacities to reinvent processes and manage the change, leading teams and managers to the desired quality and efficiency, smoothly but strongly. Demonstrated ability to successfully transform the Customer Experience. 15 years experience in customer relationship magement and in service quality improvement, with proficient leading of Six Sigma projects and Kaizen events with excellent results in lead time reduction, cost saving and customer experience improvement. Business, life, career and bike coach. GOALS: Continue in professional growth exploiting my experience, my skills, my MBA and my knowledge of Lean-Sigma tools. Help colleagues and coachees find the right path to happiness and to a desired future. Being the best coach for my coachees and the best manager for my firm and colleagues. Exploit my fluency in English, German and French. SPECIALTIES: •Manager/Coachmotivator •Service design •Six Sigma/Lean •Customer Experience improvement •Continuous improvement •Influential •Performance driven •Strong analytical and strategical thinking
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