Sara Roose

Background

About Sara Roose

With 25+ years experience in the time and attendance and payroll industry, I am sought out as a subject matter expert in time and attendance and payroll system implementations. My expertise is specific to system setup capabilities and limitations especially as related to Best Practices. Early in my career, I supported clients across multiple sectors. However, my focus shifted to the recruiting and staffing world. Notable clients included Adecco, Kelly Staffing, Manpower, StaffMark, TRC Staffing. To me, customer success means assuring my clients' have the tools they need to be successful. My passion is working with them to explore what they are doing and determine how they could use best practices in their company. As a result of my commitment to their success and exceptional customer service skills, my customers were loyal, leading to a 100% Retention Rate for my account portfolio. Additionally, new clients were routinely assigned to me due to my demonstrated success rate and passion for making the customer successful. Key Accomplishments: • I ranked 1st of five Customer Success Managers in client retention • I successfully grew my account portfolio from 4 established accounts to 12 in only 2 years • I hired and trained (25) new Support Agents utilizing training materials created and adopted as company standard going forward • I implemented an Outsourced Call Center for Level 1 calls, allowing seasoned Agents to take higher level calls, saving the company significant business expenses year over year • Implemented new Five9 Call Center Phone system, saving company in the first year • Implemented two different time keeping systems (Kronos and Peoplenet) for 235 skilled nursing facilities nationwide At the end of the day, I want to make a difference. When working with staffing clients, I know their success impacts not only their bottom line, but that of their employees. When a client has that lightbulb moment, I know I have made a difference that will affect them, their employees, and their clients. Contact me at sararoose1@gmail.com or 404-717-7602. I look forward to contributing to you and your client’s success! Aside from work, I enjoy a cappella music, sports, and spending time with family and friends.(Especially, my nephew’s basketball games. Go Spurs!) SPECIALTIES: 25+ Years Experience | Time & Attendance | Customer Support | Training | WFM | Customer Success Manager | Customer Retention | Customer Loyalty | Peoplenet | Kronos | Salesforce CRM | ADP |Five9 Call Center Software Implementation | Best Practices Implementation