Sarah Arciszewski

Background

About Sarah Arciszewski

More than 20 years of management experience in customer experience feedback programs, strategic program management, customer service, operations, call centers and technical support. Reputation as decisive, results-oriented manager and director. Background includes: • Proven track record leading Executive listening and insights initiatives to improve customer and employee experiences • Proven track record with improving efficiencies within departments, cross-functional groups and company-wide to reduce costs and increase margins • Extensive experience driving process and quality improvements initiatives • Experience leading corporate wide system deployments and initiatives including Customer Experience programs, listening and feedback programs, CRM systems, knowledge base systems and web site tools • Experience with industry certifications for Support Centers MAJOR ACCOMPLISHMENTS • Managed multiple survey platform deployments, rollouts and survey implementations that improved customer and employee experiences. • Led corporate wide NPS programs resulting in 20-point improvement in customer loyalty • Established and launched Premium Support and Services Program, targeted at company’s largest, most strategic customers. Grew annual revenue to $13M+ • Managed P&L and exceeded financial performance goals, including maintaining 50%+ margin • Key contributor in rollout of company-wide CRM system which saved the company 1 million dollars a year in team efficiencies • Key contributor in two company acquisitions which increased company revenues by 30%+