Sarah Costello

Background

About Sarah Costello

A results driven, dynamic operating leader with demonstrated success inspiring and influencing teams to build profitable, customer-focused operations in complex environments. Comprehensive experience in leading large financial service operations through transformational journeys using a lean principled, pragmatic approach to drive sustainable cultural change and bottom line impact. Achievement Highlights: Designed and led the implementation of a lean management system in the turnaround of property and casualty insurance country operations. Coached and mentored associates to build capabilities and redesign core processes resulting in € 20M to the bottom line. Drove the end-to-end operational transformation of client services in retirement financial service operations. In under two years, achieved a 40% improvement in operating margin ($30M),>48 point improvement in customer satisfaction and 81% reduction in cycle time. Facilitated value stream breakthrough transformation with largest client in healthcare operations; securing $50M in annual revenues. Architected and delivered operational excellence in supply chain and logistics for ongoing product service in semiconductor. Resulted in 32% reduction in inventories, 2X improvement in service levels and 20 point improvement in customer up time.