Sarah Henophy

Background

About Sarah Henophy

Hi! My name is Sarah, I'm an active learner, avid gamer, and lover of technology! Continuing to advance my career in the IT world. 10+ years of experience in customer service showcasing excellent communication skills, while increasing customer satisfaction and improving the company image. Refined ability to quickly and effectively build rapport with users by consistently meeting users’ needs. Great understanding of the importance of customer satisfaction and positive impressions made as an employee. Proven skill in trouble-shooting, problem-solving & ticket resolution on laptops, desktops, multi-function devices, AV equipment and network printers, resulting in improved service delivery and employee productivity. Highly motivated and hardworking individual who works well independently as well as in a team setting. Quick learner with a willingness to enhance knowledge through attending industry events, courses, and participating in networking opportunities. Well organized and experienced in managing competing priorities while meeting tight deadlines in fast-paced environments. Technical Skills: Operating Systems: Windows, Mac OS, Linux, Android, iOS Applications: ServiceNow, Discord, GanttProject, Microsoft Office Suite/Office 365, G-Suite, Jabber, Skype for Business, MDM, Intune/Entra Tools: SSH, Packet Tracer, WebEx Project Management: Agile, Waterfall, Scrum, Gantt, Kanban