Sarah Mugera

Background

About Sarah Mugera

I have a lean operational sense that drives my strategy and business plans to achieve a performance culture and engaged workforce. Driving strong stakeholder relationships provides me with a platform of interdepartmental strength which in turn equips me with time scale delivery.With 16 years of people management and 5 years of senior operational management I have lead teams from 10 direct reports to over 130 direct and indirect reports. I have a wealth of people management skills that has made my positive workforce agile and self developing. Driving engaged people, challenge the norm and high performing teams has enabled ongoing achievement in results. Recognition of people's achievements has always driven my connection with my people allowing me to lead the journey of change.Working with various call centres such as Sales, Customer Service, Administration and Retention on processes and operations change has enhanced my skill to create and map the customer lifecycle and customer excellence constructively. Driving continuous improvement in my people, policies and customer interactions.Always working within the company values I act as integral advocate for my unit, my General Manager and the company. Always the person to lean on for dependable achievements.Strengths:Optimised OperationsPeople LeadershipEffective Stakeholder RelationshipsCustomer Centricity StrategiesPeople Development