Sarah Tobin

Background

About Sarah Tobin

I may go by such names as the hawk, the process queen, the project wrangler or the firefighter, but at the end of the day I consider myself a customer experience enthusiast. I have an eye for detail that lends itself incredibly well to user acceptance testing (aka the hawk), a demonstrated understanding of how to efficiently put the puzzle pieces together (process queen), the ability to organize, collaborate and communicate from planning to post-mortem (project wrangler) and the wherewithal to drop everything I'm doing to jump on a fire drill (firefighter).However, my strongest ability is being able to put those skills (and more) together to continuously enhance customer experience. That may be through functionality improvements to increase UX or through SOPs to reduce errors and potential fire drills. As I believe customer experience extends to relationships with colleagues, I pride myself on being the go-to person for odd requests, training or a good pun.