Sarah Uddin
Customer Experience Director - Europe at Rentokil Initial
Based in Maidstone, United Kingdom
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Seniority
Director
Department
Other
Location
Maidstone
Industry
Environmental Services
Company size
12K
Contact information
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s•••••••@rentokil-initial.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Sarah Uddin
Rentokil Initial leverages customer success strategies to drive loyalty, retention, and growth across European markets. As Customer Experience Director, I utilize my leadership expertise in aligning customer experience initiatives with organizational goals, ensuring seamless service delivery and exceptional customer journeys. My work focuses on data-driven processes to proactively engage customers, enhance satisfaction, and optimize operational efficiency. At Apogee Corporation, I led initiatives that achieved a 96% customer retention rate and significant NPS improvements. Through cross-functional collaboration, our team boosted satisfaction to 89% and elevated client portal engagement. My commitment to leveraging analytics and operational strategies continues to empower organizations to deliver transformative customer experiences at scale.
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