Saranya Natesan
IT Analyst Admin at Mott Macdonald
Based in Chennai, India
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Seniority
Staff
Department
Other
Location
Chennai
Industry
Civil Engineering
Company size
24K
Contact information
Reveal Saranya's email and phone
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s•••••••@mottmac.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Saranya Natesan
I'm having 3.8 yrs experience in WIPRO as technical support Engineer L1, and worked as a Technical and Network support Engineer to Handling Incident Management, Service request tickets with the help of BMC remedy ticketing tool, Preparing reports and flashing to customer’s daily and weekly basis. Performing end to end resolution and Ensuring tickets got closed within SLA. Completed password changes and supplied Active Directory support. Supporting end users through over phone, Email and using remote desktop tool (i.e Outlook issues, printer installations, software installation, OS issues, Password issues, Application issues)
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