Sarfraz Amjad

Background

About Sarfraz Amjad

As a Senior Manager BPM at Pakistan Single Window (PSW), I apply my skills and extensive experience in business process analysis and re-engineering to deliver innovative and efficient solutions for cross-border trade facilitation. With over a decade of experience in the computer software industry, I have successfully led and contributed to multiple projects involving business requirements analysis and documentation, business process mapping and modeling, user interface mockups, prototypes, functional testing, user acceptance testing, users training and rollout.My mission is to leverage agile methodologies and techno-functional expertise to enhance the user experience and satisfaction of PSW's stakeholders, including traders, customs authorities, regulatory agencies, and service providers. I collaborate with internal and external teams to understand their needs and challenges, and to provide them with reliable and scalable solutions that comply with international standards and best practices. I also strive to continuously learn and update my skills and knowledge in the fast-changing and dynamic field of computer software engineering.