Sarika Sorte

Background

About Sarika Sorte

A competent professional with 14+ years of experience in Payment & Telecom Domain with Specialization in Program Management, Product Management, Delivery Management, Business Process Management, Project Audit & Business Development. Global consulting experience of leading and executing IT projects across US, Europe, Middle East & APAC. Also worked as an offshore lead for IT projects with leading a team of analysts and programmers. • Worked on Telecom Process Consulting and Business Analysis assignment across various geographies for global Telcos in US, UK • Strong Functional knowledge of BSS, OSS process consultancy using ITIL framework • Technical and functional experience in the Telecom domain of Service Fulfillment and Service Assurance roles • Excellent Communication, Analytical, Technical as well as thorough knowledge in Business Process Enhancement for Telecom and Banking Operations • Significant experience of working with higher management teams of Telcos in Middle East, UK and US and for Domestic banking clients • Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational cos • Played a key role in Onsite project Implementation at iBasis(US), Maerskline • An effective manager with proven abilities in leading, guiding team members and enabling knowledge sharing among the team • Involvement in writing RFP and RFQs • Functional knowledge of COTS products • Technical skills of Java, Oracle PL/SQL, C++ and UNIX Certification: CSM, ITIL Certified, CIPM Specialties: Business Process Management, Business Analysis, Program Management, Product Management, Client Management and Service Delivery Management