Saritha Iyer
Service Delivery Manager at Tata Consultancy Services
Based in Mumbai, India
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Seniority
Manager
Department
Operations
Location
Mumbai
Industry
IT Services and IT Consulting
Company size
723K
Contact information
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s•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Saritha Iyer
Experience in IT Service Management, IT Service Delivery, Application Performance Management and Vendor Management.• Experience in using IT Service Management Platform like ServiceNow, Ivanti Service Manager (ISM) and exposure working with tools - HP Universal Configuration Management DataBase (uCMDB) 10.01,HP Configuration Manager, HP BSM 7.2 and HP SiteScope 9.1, IBM Maximo, Clarify.• Comprehensive understanding of Asset & Configuration Management, Event Management, Change Management, Incident Management and Problem Management best practice principles.• Good Communication Skills – ability to interact with a variety of Teams and Management levels in a multi-cultural environment.• Self-driven, focused & results oriented IT professional with a strong work ethic and ability to build lasting client relationships.
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