Saroj Kumar

Background

About Saroj Kumar

A dynamic professional with over 14+ years of experience in the areas of Project Management, Process Management, Operations Management, Client Servicing, Quality Assurance & Team Management. Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Expertise in building client relationship building, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention. Possess excellent interpersonal, communication & organizational skills with abilities in team management, team motivation, customer relationship management & effective crisis management. Currently working as a Service Manager in Posiflex technology India Pvt ltd. Previously worked as a Service Head at Bayside global electronics Pvt Ltd.Previously worked as a Service delivery Manager in Sysnet Global Technologies Pvt ltd(Hughes Project VSAT), Worked as a Zonal Operation Manager at Mexus Education Pvt ltd,TARGUS technologies (Educomp Project) as a Project Manager. CMS info System Pvt Ltd as a Project Manager.