Sasha Cilli

Background

About Sasha Cilli

With a robust foundation in patient experience enhancement, I serve as a Patient Experience Navigator at Reproductive Medicine Associates (RMA Network), where I lead initiatives to improve patient satisfaction through actionable solutions. My role is underpinned by core competencies such as effective communication, empathy, and a proactive approach to addressing patient concerns and feedback. In this capacity, our team collaborates closely with clinical and non-clinical staff, focusing on patient retention and conversion objectives. We have successfully integrated patient surveys into performance improvements, ensuring that each individual's journey is met with understanding and responsiveness. My outgoing nature and dedication to compassionate service play a pivotal role in fostering an environment that aligns with our organization's values and culture, ultimately contributing to a diverse and patient-centric team dynamic.