Sasha Greco

Background

About Sasha Greco

Innovative Customer Experience executive with 10+ years building B2B SaaS Professional Services departments from the ground up for $1B+ startups and Fortune 500 companies. Expertise growing organizations that deliver exceptional client implementation, solution delivery, program management, training, engineering, and customer success- Motivational leader who drives teams to exceed client expectations on enterprise software implementations by encouraging a customer-focused work ethic and building trust- Collaboration-focused liaison between technology and business, with demonstrated ability to build partnerships across the organization and drive solutions for critical issues and decisions- Executive point of contact for Strategic and high-profile clients with $500K+ ARR, partnering across Sales and Customer Success to guide clients on the customer journey, close deals, and sell services- Data-driven decision maker, using KPIs and capacity metrics to improve customer service, load balance project assignments, report utilization and P&L, and determine headcount needs- Committed, hands-on manager responsible for hiring, managing, and coaching team members and managers to develop skills and achieve team and personal goals.