Satminder Kaur

Background

About Satminder Kaur

Strong technical skills complemented with clear objective oriented thinking & troubleshooting skills Core strengths in the areas of leadership, collaboration, client management and balancing business requirements with effective operations deliveries. Hands on knowledge of offshore Liaison, BCP planning and project management. Strategy - defining long-term user experience strategies, and working in a fast-paced dynamic environment. Involved in company wide initiatives of product ownership and client orientation, client engagement plans Operations & Client management – Responsible for end-to-end client service delivery incorporating all parameters of operational excellence, assessing of various operational and compliance risks, process improvements & translation of new ideas into long term client delivery goals Consultancy in the form of Cost benefit studies, Project set up & transition management – Traveled onsite to various client locations to ensure effective off shoring of functions. Managed governance calls and escalations My strengths lie in leadership, collaboration, client management and balancing business requirements with effective operations deliveries / transitions. I am adept at defining long-term user experience strategies, and working in a fast-paced dynamic environment. I have a keen eye for identifying and leading process improvements that make the operations team more efficient.