Satya Rahul
Itsm Manager at Tata Consultancy Services
Based in Ghaziabad, India
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Seniority
Manager
Department
Information Technology
Location
Ghaziabad
Industry
IT Services and IT Consulting
Company size
723K
Contact information
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s•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Satya Rahul
PMP® and ITIL® certified IT Operations leader with 15+ years of experience in IT Service Management (ITSM), specializing in Major Incident, Problem, Change, Capacity, and Service Reliability. Proven track record in reducing MTTR, improving SLA adherence, and ensuring high system availability.Experienced in automation, AIOps practices, cloud operations, and observability, with a focus on proactive incident prevention, capacity optimization, and resilient system design. Strong collaborator with DevOps and engineering teams in hybrid and cloud environments.Core CompetenciesMajor Incident, Problem & Change ManagementService Reliability (MTTR, availability, resilience)Capacity & Availability ManagementDisaster Recovery (DR) & Business Continuity (BCP)SLA / Vendor Governance (SIAM Framework)Automation & Process OptimizationMonitoring, Observability & DashboardingCloud & Hybrid Infrastructure OperationsTools & TechnologiesServiceNow (Flow Designer), BMC Remedy, HPSM, SAP CRMDynatrace / Splunk (working exposure), Grafana (dashboards)AWS / Azure (fundamentals), Cloud Monitoring (CloudWatch/Azure Monitor)Basic scripting: Python / PowerShell
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