Satyan Shukla

Background

About Satyan Shukla

Handling Service/Delivery, Service Governance/Assurance, Reporting, Stakeholder Management, Process Improvement, Strategic planning, Organisational Design & Budget/Operation Controls across domains in BFSI, Telecom, Automobile, and other Commercial Business Web Apps globally; Delivering services for Service Desk, Infrastructure, End User Customer Service (EUS) & Human-Centred Design (HCD), architecture, engineering, and Service/Project delivery. Adept in customer delivery using Agile/LEAN, automation and delivery of globally impactful solutions. Building the new capabilities or positioning new tools and techniques for service improvements. Responsible for resource management, leadership development and niche skill development. Lead Service Management teams across domains delivering maximum value for our stakeholders and customers. Managed the pool of teams & vendor resources, across Globe. Hands-on experience and extensive knowledge along with exposure in Service Governance, Proactive Management, Process Re-engineering, Infrastructure Delivery/Project Management, defining the High/Low level Secured Standard.