Saul Prum

Background

About Saul Prum

Over 14+ years of Technical Support for Pharmacy Automation software and devices.Advanced understanding of BD medical products and how it interacts with hospital workflow. Ability to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down,remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner.Problem Solving / Decision Making:Sponsors, selects team members, take ownership and collaboratively guides the resolution activities and Root Cause Investigation (RCA) progressEnsures good decisions are made when resolving new/recurring/ongoing casesPeer mentor and actively partners cross-regionally and across teams to solve issuesAccurately assesses priority level and actively seeks to assist peers in assessing priorityRemains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties.Experience:Microsoft SQL experience CompTIA A+ or N+ Ability to communicate technical solutions/recommendations to a non-technical audienceWindows Server (2008+) and Desktop Administration (Win7+)Networking topology, terminology, commandsIIS and Web Application AdministrationGroup Policies Terminology and AdministrationActive Directory AdministrationVMWare Terminology and AdministrationInstalling peripherals (Scanners, Printers.)Application Installation and Troubleshooting