Saumya Sharma
Associate Manager (Operations and Customer Success) at Yhangry
Based in Bhopal, India
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Seniority
Other
Department
Other
Location
Bhopal
Industry
Food and Beverage Services
Company size
132
Contact information
Reveal Saumya's email and phone
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s•••••••@yhangry.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Saumya Sharma
With my experience in Customer Success and Operations, I specialize in bridging the gap between user needs and product innovation through close collaboration with tech teams. Having worked in two startups now, my expertise lies in building client relationships, collecting and analyzing user insights for product improvement, refining onboarding based on data-driven insights, and now leveraging Al to enhance customer management and operations. Proficient in CRM management and communication, I have consistently improved conversion and retention rates across all my roles. I find such roles extremely thrilling that enable me to discover the best models for amalgamation of my learnings from humanities with my learnings from having worked in fast paced businesses.
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