Sava Isakovic

Background

About Sava Isakovic

Education:(15 years education): University of Belgrade, 3 years course study on Faculty for Electrical Engineering, Higher School University degree for Electronics and Telecommunications, 1984. Area(s) of Specialization: Understanding, specifying and agreeing on Business Requirements and turning them into value by defining IT Strategy, organizing IT Staff, designing IT Services, optimizing IT Processes and using adequate Information Technology. Professional Certifications: ITIL (IT Infrastructure Library) since 2003: v4 Managing Professional (2021), v4 Foundation (2020), v3 Expert (2010), v2 IT Service Management (2004), v2 Foundation (2003). MOF & MSF (Microsoft Operations Framework and Microsoft Solutions Framework): v3 and v4 Practitioner since 2003. UNIX (Certified Admin / Advanced, since 1997). MCP (Microsoft Certified Professional) and MCSE (Microsoft Certified System Engineer), since ISO/IEC Lead (external) Auditor, since 2023. Key Professional Experience:(More than 34 years in IT Industry): IT Service Management; IT Strategy: assessment, envisioning, gap analysis, plan and technical Proof of Concept; IT Process and Operations Management; IT Business Management (for Consulting and Support Services); Project / Program / Portfolio Management; Risk Management; Customer and Partner Relationship Management; Technical: IT Core Infrastructure (architecture, design, implementation, operation, troubleshooting). Languages: Serbian, English, and Russian. Other skills: Listening, communication and presentation. Computer literacy. Full clean driving license (B and C category). Employment Record 2016 - Present: Schneider Electric (Novi Sad, Serbia) 2013 – 2016: BitPro (Belgrade, Serbia) 2003 – 2013: Microsoft (Belgrade, Serbia) 2001 – 2003: cyberThink (Bridgewater, NJ, USA) 1992 – 2001: ICL – International Computers Ltd.(Belgrade, Serbia) 1989 – 1992: Olivetti (Belgrade, Serbia) 1987 – 1989: Mehanika (Zemun, Serbia)