Saverios Telios

Background

About Saverios Telios

Dedicated and results-driven Infrastructure Operations Specialist with a strong background in ensuring optimal server performance and seamless network operations. Proficient in monitoring server resources, applying critical/security updates with minimal downtime, and troubleshooting backups. Skilled in after-hours incident response and adept at identifying and resolving issues promptly. Demonstrated expertise as an IT Service Desk Team Leader, excelling in team coordination, task delegation, and resource allocation. Proven track record in creating and managing reports related to vulnerabilities and productivity. Extensive experience in centralizing warehouses and establishing concrete processes as part of the Lean Journey. Proficient in setting up and maintaining various hardware, including desktops, laptops, and printers, while ensuring patch cable management. Played a crucial role in facilitating the Work@Home transition for approximately employees during the Covid-19 pandemic. Proficient in supporting various company departments with hardware/software issues, accounts, and active directory. Skilled in keeping all computers and systems updated and secure from potential vulnerabilities. Trained and mentored new support technicians, ensuring effective handling of first-level issues.