Savinder Sethi
Sr Genesys Consultant at Bmo Bank Of Montreal
Based in Toronto, Canada
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Seniority
Staff
Department
Information Technology
Location
Toronto
Industry
Marketing Services
Company size
1.2K
Contact information
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s•••••••@••••••.com
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Background
About Savinder Sethi
EXPERIENCE • Over 10 years of experience in Telecom domain, having knowledge of CTI and IVR. Consists of: • Consulting / implementation and support experience on various Contact Center components. o Genesys CTI and Framework. o Genesys Inbound, Outbound, Reporting, Routing, GVP & e-services. o Genesys voice & non-voice Routing using composer/IRD. o IVR call flow development. o GRAT and GRDT development. o GMS and call back services. • Good knowledge of routing design, implementation and troubleshooting skills with Genesys CTI. • Have worked / working on complex contact centre solutions. • Experience in Change management, Incident & problem management activities. TECHNICAL SUMMARY •CTI-Genesys CTI, T-Server, CTI link for Avaya PBX & Integration with Asterisk. •IVR-Genesys Voice Portal (GVP), Composer & studio with ASP/.NET. •Routing-Genesys voice and non-voice Inbound Routing. •Reporting-Genesys Reporting – CCPulse, CCA •WFM-Genesys WFM suite – WFM Config. Utility, WFM web agent, WFM web supervisor. •WDE, Agent Desktop-Genesys Agent Desktop (GAD), Load Balancing (Apache), Supervisor Desktop (GSD)
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