Sayed Ahmed

Background

About Sayed Ahmed

To be a part of hi-caliber professionals for challenging new assignments and responsibilities, thus sharpening my own professional skills, while at the same time, contributing my best to the overall development of the organization. I started as an English language teacher with 18 years of Experience now, moreover, I have a good command of computing and networking. in UAE I work as a technical support agent in SIRA (security industry regulatory agency ). handling all technical issues and finding solutions is my priority, and customer satisfaction is my goal. MY Responsibilities:* Identifying hardware and software solutions.* Troubleshooting technical issues.* Diagnosing and repairing faults.*Resolving network issues.*Installing and configuring hardware and software.*Speaking to customers to quickly get to the root of their problem.*Providing timely and accurate customer feedback.*Talking customers through a series of actions to resolve a problem.*Following up with clients to ensure the problem is resolved.*Replacing or repairing the necessary parts.*Supporting the roll-out of new applications.*Providing support in the form of procedural documentation.*Managing multiple cases at one time.*Testing and evaluating new technologies.*Conducting electrical safety checks on equipment. Interpersonal and Communication-*Collaboration *Communication *Customer Service *Empathy *Flexibility *Following Scripts *Friendly Demeanor *People Skills *Conflict Resolution *Convincing Customers to Persevere with Platforms *Interacting Calmly with Agitated Customers *Maintaining Composure *Managing Customer Expectations *Mentoring Junior Staff *Soliciting Customer Feedback to Improve Service *Teaching Customers How to Work Around Product Limitations