Sayed Asif

Background

About Sayed Asif

Hello, An enthusiastic analyst with a long-standing background in the industry with a track record of initiatives and dependability. Devised strategic initiatives that will prove valuable to the organization. I also want to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately and contribute to the success of the company. I have a total of 9 years & 3 months of experience working in different fields and process. My current work profile can be summarized with points mentioned below: • Responsible to oversee and own major incidents all the way through to resolution and follow up reporting. • Responsible for planning and coordinating all the process required to perform, monitor, and reporting • Worked directly with Incident Coordinators to provide initial incident response. • Interacting with Incident Owner for betterment of service. • Point of contact for Service owner for the Major Incidents. • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, procedures and supporting the technology reviewed and enhanced where applicable. • Coordinating Incident Bridge calls for quick and prompt resolutions. • Develops process and procedures that ensure Incident Management and Service Desk related action items are tracked. • Problem management- Preventing issue recurrence – Stopping repeat incidents, minor incidents, as a part of Proactive problem management. Analyzing incidents and prioritize them according to the business impact they represent.