Sayed Hassan

Background

About Sayed Hassan

An IT Support Analyst / Lead with over 15 years of experience in ensuring operational excellence and collaboration with cross-functional teams in Service Desk, Desk Side Support, Computer Networking, Application Security, Active Directory, Project and Access Management. Proficient in delivering outstanding VIP and high-volume general user support service based on quality interactions and technical expertise. Skilled in establishing operational procedures and best practices to achieve operational efficiencies within the context of an organization’s unique business model; leading projects and collaborating with cross-functional teams to create technical solutions while instilling a sense of accountability and ownership in technology operations and support services. A record of deploying new technology, enhancing the accessibility, visibility and importance of technology, reducing the amount open deskside ticket, improving the security computer systems, and facilitating an increase in employee productivity. A pleasant, approachable team player with a positive attitude and good listening skills, able to understand complex situations and create a harmonious environment for information exchange and knowledge transfer. A motivated self-starter with proven ability to work effectively in a team or individual setting while defining problems, collecting data, establishing facts, and drawing valid conclusions. An excellent communicator and problem solver with fluency in multiple languages.