Sayosho Rendall

Customer Service Technical Support at Pt. Ems Paramitra

Based in Jakarta, Indonesia

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Seniority

Staff

Department

Customer/Client Service

Location

Jakarta

Industry

IT Services and IT Consulting

Company size

92

Contact information

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Email

1 credit

s•••••••@ems.co.id

Phone

5 credits

+62 ••• •••• ••••

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Background

About Sayosho Rendall

Project Experience 1. April 2018 – August 2023 MineMarket Implementation and support in Indonesia Ministry of Energy and Mineral Resources Lead Technical Consultant - Management Data and Report service Monitoring, Problem Resolution, Risk Identification, Data report & Dashboard MineMarket version 4.12 – ERP (Supply Chain, Inventory management, Transportation, Planning and Sales). Historical Data Migration from 2017 until MineMarket Go Live 8. Oct 2021 – Jun 2022 Ellipse Implementationin PT Indexim Coalindo Lead Consultant - BI & Data Warehouse Data Integration, ETL Automation, Data Warehouse, Advanced Analytics, Dashboard & KPI Development Ellipse Analytic Version 9.0.8 (Asset Maintenance) 10. Nov 2023 – Jun 2024 Smart Mining Implementationin PT Arutmin Indonesia, PT Andamas Group, PT Mitra Indah Lestari, PT Rencana Mulia Baratama & PT Indo Bara Pratama Project Manager – Production and Logistic, BI & Data Warehouse Data Integration,ETL Automation, Data Warehouse, Advanced Analytics, Dashboard & KPI Development Smart Mining Work Experience 1. 2018 - 2019 PT. ADIRAJA INTEGRASI Position: Technical Support • Responsible for managing monitor activities and data control, also processing output data according to system design. • Ensure Software Engineering standards to support ERP implementation and software maintenance. • Consultation specializes in Software Engineering with a variety of activities including data processing implemented, business requirements and solution design, change management, software development, client training, problem shooting and IT consulting services - Software Engineering. 2018 – 2023 PT. EMS PARAMITRA Position: Technical Project & Leader Customer Support • Led end-to-end execution of technical projects, from planning to delivery. • Supervised and guided the customer support team to provide timely and effective solutions. • Coordinated communication between clients, technical staff, and management. • Developed technical documentation, procedures, and operational standards. • Monitored SLA compliance and drove initiatives to improve customer satisfaction. • Provided strategic direction to ensure smooth project implementation and support services. 2023 – Present PT. ADIRAJA INTEGRASI Position: Project Management Office • Develop and implement project management standards and methodologies across the organization. • Monitor project performance, including scope, timeline, budget, risks, and quality. • Prepare executive reports and facilitate cross-functional coordination to support strategic decision-making.

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