Scott Clair

Background

About Scott Clair

Technical Application Support Engineer | Systems Engineer | Application Support Technical Support Engineer | Expertise to resolve technical support issues with Windows applications on complex networked systems. Experienced customer focused troubleshooter on issues with operability, hardware and software. Areas of specialization focused on Business Systems, Consumer Goods, and Telephony IVR (Interactive Voice Response). sscottstclair@gmail.com Resolving complex detailed technical issues on proprietary and corporate critical network systems- Resolving detailed technical issues in a methodical manner independently and with internal and external business partners to find appropriate resolutions- Providing on-site and remote support to users in relation to networking, operating system, system hardware, connectivity, applications, software and operator problems- Hardware and Operating Systems experience with Peer-to-Peer/Client Server Windows PC's and their Peripheral Devices that use Ethernet topology, routers, racks and KVM Switches- Documenting customer interactions and problem resolutions in SAP tracking system and sharing information with other team members- Hardware evaluation, diagnostics and repair on Intel systems such as Hewlett Packard and Dell- Collection and evaluation of system and application logs to assist with troubleshooting issues- Manage configurations in Telephony with PBX, CTI, CSU, ISDN, T1, VOIP, and POTS- Configure and troubleshoot connectivity issues using Telnet, 3174, TCP/IP, and URL fetches- Use and interface with databases such as SQL, Sybase and Oracle- Evaluate and review programming languages such as Java, C, HTML, VXML, and Assembly- Use of Citrix, Webex, Pcanywhere, Cisco VPN for remote access support. Plano Texas McKinney Texas Frisco Texas Greenville Texas Richardson Texas Dallas Texas DFW Texas Allen Texas Carrollton Texas Addison Texas Irving Texas Commerce Texas Sulphur Springs Texas TX