Scott Clemmons

Background

About Scott Clemmons

Service professional with experience leading and coaching diverse and distributed customer facing individuals with proven ability building successful teams capable of supporting multiple instrument platforms, driving operational rigor, and increasing profitability while enhancing customer satisfaction. Proven ability to utilize P&L statements and supporting financial reports to understand current business performance and provide accurate forecasts. Committed to creating employee satisfaction and capability while driving customer loyalty and contract or commercial sales. Acknowledged team leader, mentor and coach known for building strong teams and independent thinkers who are motivated and capable of delivering excellent performance both individually and as a team. Long history of building relationships across functional areas to better manage customer relationships and drive both Commercial and Service excellence within the region. Expertise in managing and delivering exceptional service on complex instrumentation in research and production environments with strong understanding of validation (IQOQ) and GMP requirements. Known for strong analytical skills and the ability to utilize information to better understand current state to then successfully drive actions for desired outcomes.