Scott Dolgin

Background

About Scott Dolgin

With over 15 years of leadership in pet retail operations and companion animal care, I specialize in delivering exceptional service standards, advancing animal wellness programs, and building high-performing teams across multi-unit environments. My background spans hands-on veterinary assistant training, inventory optimization, customer engagement strategies, and community outreach—all aligned with modern animal care and retail excellence. Proven expertise in dog behavior, grooming, enrichment, and companion animal nutrition, with certifications across a wide range of species including small animals, birds, reptiles, and aquatics. Passionate about connecting people with pets through thoughtful retail experiences, adoption events, and educational initiatives. Also a trained musician with national performance experience, combining artistic expression with strategic leadership. CAREER HIGHLIGHTS Managed three Dog-E-Den locations, leading daycare, grooming, training, and boarding operations for up to 60 dogs per site. Spearheaded safety standards, team performance goals, customer satisfaction analysis, and operational efficiency. Advanced from sales associate to general manager, holding key roles at Petco, Healthy Spot, and Dog-E-Den. Reduced inventory loss by 30% and achieved 20% cost savings through process improvements. Increased sales by 30% via strategic merchandising and product education programs. Co-developed “Mega” Adoption events—boosting adoptions, increasing traffic, and driving community engagement. Completed hands-on veterinary training at VCA McClave Animal Hospital with clinical exposure to diagnostics, surgical assistance, and post-op care. Experienced bass player with formal training from Berklee College of Music and a coast-to-coast performance record. AREAS OF EXPERTISE Multi-Unit Pet Retail Operations & Animal Wellness Dog/Feline Behavior, Grooming, Training, and Enrichment Staff Development, Leadership, and Coaching Inventory Management & Shrink Reduction Community Outreach & Adoption Event Planning Customer Service, Loyalty Programs & Engagement Veterinary Protocols & Post-Operative Care Music Performance, Collaboration & Creativity CERTIFICATIONS Veterinary Assistant – Animal Behavioral College Dog and Cat Nutritionist – National Academy of Health Sciences (In Progress) Petco Certified – Small Animals, Reptiles, Birds, and Aquatics PIJAC Certified – Birds