Scott Edwards

Background

About Scott Edwards

20+ years experience providing superior service to clients throughout the Contingent Workforce Solutions industry. • 15+ years implementing and managing client-facing Managed Service Provider (MSP) programs supporting Public Sector contracts in multiple states throughout the US.• Experience overseeing MSP account management teams supporting programs with combined annual spend exceeding $600 Million annually, with a current headcount exceeding contractors. • Proven ability to manage and deliver all aspects of Managed Service Provider (MSP) programs from inception and normalization through completion.• Strong ability to quickly establish genuine rapport with clients by providing superior customer service, along with value-added knowledge of MSP programs and Contingent Workforce Solutions industry best practices.• Utilize comprehensive product knowledge, familiarity with diverse cultures and personalities, and enthusiastic personality to quickly map client needs and recommend appropriate solutions. • Confident, articulate, and professional written/oral presentation abilities.• Combine patience, determination, and persistence to troubleshoot client issues, ensuring 100% satisfaction.