Scott Ford

Background

About Scott Ford

I am an IT leader and solution analyst with 15+ years of experience driving OSS/BSS transformation, product catalog management, and enterprise IT delivery across the telecom and utility sectors. Most recently, I served as IT Development Supervisor at UScellular (now part of T-Mobile) and now contribute as a Solution Analyst at Madison Gas and Electric, where I am expanding into Oracle-based customer engagement and utility platforms. My specialty is Amdocs platforms—including CES/MEC (multiple versions), CatalogONE, CRM, ABP, OMS, and MCSS—where I have led multimillion-dollar, multiyear implementations that modernized operations, enabled 5G and IoT services, and accelerated speed to market. At Madison Gas and Electric, I’ve broadened my expertise into the Oracle ecosystem, delivering solutions with Oracle Engagement Cloud, Oracle C2M, and Oracle Eloqua to enhance customer experience, optimize billing and meter-to-cash operations, and strengthen marketing automation. Key career highlights: • OSS/BSS & Catalog Expertise: Directed Amdocs catalog development, integration, for IoT, 5G, broadband, prepaid, and retail product lines, driving annual revenue growth in the hundreds of millions. • Oracle Utility & CX Transformation: Implementing Oracle Engagement Cloud, C2M, and Eloqua to modernize utility customer engagement, billing accuracy, and marketing campaigns. • Leadership & Mentorship: Managed a distributed team of 10 IT professionals and multiple vendor partners with 100% retention; promoted 5 employees. • Cost Optimization: Transitioned IoT customers off third-party platforms, saving six figures annually; spearheaded CDMA server decommissioning, saving millions while meeting federal guidelines. • Enterprise IT Delivery: Coordinated SAP upgrades with minimal downtime for millions of customers; led compliance and billing accuracy projects spanning 700+ plans. I thrive at the intersection of telecom and utilities, blending Amdocs OSS/BSS with Oracle customer and utility platforms to deliver business value and customer impact. Away from work, I am passionate about the outdoors. Technical Expertise: Amdocs CES/MEC, CatalogONE, CRM, ABP, OMS | Oracle Engagement Cloud | Oracle C2M | Oracle Eloqua | SharePoint | Azure DevOps| Confluence | Cognos | Java | Oracle SQL | Automation | Solutions Architecture Core Competencies: OSS/BSS Transformation | Product Catalog Implementation | Oracle Utility & CX Platforms | Agile Delivery | Vendor Management | Process Optimization | Continuous Improvement | Project Lifecycle & Delivery | Change Management