Scott Gallagher

Background

About Scott Gallagher

With over 20 years of experience in customer success, business development, and market expansion, I specialize in driving strategic growth in global markets, particularly in EMEA, AsiaPac, and Latin America. Currently, I lead the Global Sales and Customer Development team in the Instant Ticket Services division at IGT. In this role, I manage a high-performing team focused on expanding our market footprint, enhancing customer satisfaction, and driving innovation. My expertise includes building and maintaining key stakeholder relationships, innovative problem-solving, and cross-cultural communication, with fluency in Spanish. Throughout my tenure at IGT, I have led initiatives that significantly increased B2B customer success and same-store sales. I successfully expanded our market presence by reactivating lapsed customers and acquiring new strategic accounts. My previous roles with IGT involved overseeing international go-to-market strategies and managing substantial revenue growth for our direct B2C lottery operations. Prior to joining IGT, I gained extensive experience at Pollard Banknote, where I managed region account development for lottery instant ticket printing across multiple regions. I hold an MBA with distinction from Warwick Business School and a BA in International Development Studies with a focus on Latin America. My skills span analytics, consultancy, team building, and sales. I am passionate about leveraging these skills to drive business success and foster team and customer development. Specialties: Leadership and Team Management, Strategic Planning, Client Relationship Management, Customer Success, Consultancy, Analytics, Forecasting, Presentation and Engagement, Sales, Product Management, Product Development, Trade Marketing, Lottery and FMCG Industry Expertise.