Scott Groff

Background

About Scott Groff

As a seasoned operations leader with extensive experience in customer service and strategic management, I excel in driving organizational success through people leadership, change management and innovative problem-solving. My career spans significant achievements in contact center management, team development, engagement and transformative customer experience programs. Professional Background: With a successful history in various customer support and operations roles, including a notable tenure at TELUS, I have a strong record of delivering impactful results, driving engagement and leading teams through change. Core Strengths: • People Leadership & Development: Expert in building and motivating high-performance teams, developing KPIs, and coaching for enhanced engagement and career advancement. • Strategic Change Management: Adept at leading organizational change, driving transformative customer experience initiatives, and challenging norms to foster improvement. • Operational Excellence: Proven track record in contact center management and HR programs, with significant experience in the telecommunications and security sectors. Renowned for innovative thinking and achieving competitive results. Current Focus: I am seeking new opportunities to apply my skills in People Leadership and Operations Management. Open to roles such as Operations Manager, Manager of Operations, Operations Supervisor, Head of Operations, or Director of Operations, ideally in Calgary or with remote options. Let’s Connect: I’m eager to connect with industry professionals to exchange insights, explore opportunities, and collaborate on new ventures. Please reach out if you know of relevant opportunities or would like to discuss potential collaborations. Your support and connections are highly valued! Specialties: Contact Centre Management, People Leadership and Development, Labour Relations, Strong Experience in the Telecommunications and Security Industry