Scott Halliwell
Data Engineer at Rolls-Royce
Based in Winsford, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Winsford
Industry
Industrial Machinery Manufacturing
Company size
32K
Contact information
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s•••••••@rolls-royce.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Scott Halliwell
Having worked at Rolls-Royce since 2014, I have become an expert in the data used and utilised across the IT estate.From Service Desk transitions to the rollout of machine learning functions, my knowledge of our data has helped to shape the landscape on which Rolls-Royce IT currently sits. The workstreams I have driven has enabled us to reduce our incident count by over 50% in 2 years, we successfully auto assign our self-service incidents and we have reduced our MTTR by 2 days.With GenAI on the horizon, we have meticulously shaped and readied our data for the rollout of NowAssist coming in Q3 2025, and through an early adopters process, we're already seeing a remarkable increase in, not just virtual agent conversations, but virtual agent deflections too.
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