Scott Julian

Background

About Scott Julian

ACS Certified Professional, Technical IT Manager with 30 years of experience managing support teams to deliver high-quality support and technical solutions in a variety of IT and Telecommunication areas. With a keen eye for continual improvement and staff development to make sure that my group is always ready to meet the ever-changing business and client demands. Some of my key responsibilities are: • Manage client escalations • Stakeholder Management • Data analysis and report generation • Change Management / Product Release Management • Provide staff career development and performance management • Maintain and improve the operational process and procedures My peers, management, and clients know that I’m highly driven, committed to exemplary service and continuously looking at ways to improve the operational effectiveness of the services that I’m responsible for by never losing sight of the objectives of my team, clients, and the business. I have a strong understanding of the IT industry and various technologies including hands-on experience with most major operating systems (Windows, macOS, and Linux) and programming languages like Visual Studio, Java, SQL and PHP along with the full range of Office applications and cloud technologies.