Scott Kohl

Background

About Scott Kohl

Experienced IT operations leader with over two decades of success in driving defect management, change management, and problem resolution across large-scale, multi-platform environments. Streamlines production support and accelerates defect resolution by applying Lean principles across enterprise systems. Experienced in leading cross-functional teams and executing high-impact initiatives involving SLA governance, vendor coordination, and continuous improvement planning. Proven track record of defining and delivering defect elimination strategies through deep root cause analysis, code remediation, and end-to-end process optimization. Specialized in enterprise-level testing and defect tools, including HP Quality Center, with a strong ability to translate complex data into actionable insights via custom-built self-service dashboards. Consistently recognized for expanding operational capabilities, implementing scalable processes, and aligning IT service practices with strategic priorities. Implemented Lean process improvements that reduced priority fault cycle time by two weeks, achieving an 18% improvement in resolution speed and increasing delivery efficiency across development partners. Reduced the overall defect backlog 90% by coordinating similar production issue fixes to gain development and testing efficiencies. Redesigned team structure to own all production defects, including web/mobile issues and minor updates, improving accountability and alignment with release cycles. Developed processes for key outsourced vendors, enabling repeatable measurement of performance and strengthening accountability through dispute resolution documentation. Led the design and rollout of dashboard reporting that visualized defect resolution KPIs, provided insights to leadership, and reduced manual reporting workload across business and IT teams. Directed post-incident reviews and implemented defect elimination plans, including code fixes and monitoring improvements, reducing recurrence rates and aligning remediation efforts. Managed a successful year-long upgrade to HP Quality Center, unlocking advanced capabilities, improving test tracking, and supporting enterprise-wide adoption of improved quality assurance.