Scott Lepsch

Background

About Scott Lepsch

Product Manager and strategist in large-scale retail and fulfillment, focused on connecting strategy to execution to deliver measurable business and customer impact. Skilled in product lifecycle management, roadmapping, upstream problem prevention, and cross-functional alignment. I specialize in spotting friction early, simplifying complex experiences, and building scalable systems that prevent issues before they happen. I deliver results that align business goals with real human needs through data-driven decision-making, UX optimization, and operational efficiency. Currently pursuing an MBA in AI Leadership, expanding expertise in technology, systems thinking, and fulfillment innovation to create purposeful, customer-centric solutions. At Best Buy, I have led in-home fulfillment mobile apps, customer-facing appointment tracking platforms, and backend scheduling services. My portfolio includes a customer site serving millions annually, a mobile app with 10k+ active users completing 10M+ appointments, and initiatives enabling over $100M in additional revenue. Annual product investments averaged ~$2M.