Scott Morrison

Background

About Scott Morrison

Process Improvement : as a Lean Six Sigma Green Belt and ITIL Continuous Improvement practitioner, I'm always improving a process using my skill set. Quality: Project Quality and controls. Love a challenging project rolling out ITSM software as a system control set across the team and instituting reporting controls to support simple/good governance. Being a quality auditor.ITIL and best practice ITSM management: working to ensure outcomes and develop best practices for ITSM. Delivering quality through reliable and repeatable implementation.Project Management: successful completion of;1. Two Lean Six Sigma Project project focusing on customer cycle times. Delivering 80% and 60% reduction in cycle time and creating cost savings of $5M per annum and revenue recovery of $1M2.Systems and Tools refresh/roll out for SingTel project delivery(SM7 and financial database)3. Program Reporting development: aligning business requirements and program needs to reporting outputs. Governance Tollgates; Running up a set of controls, guidelines and working hard to strengthen associated process for E2E project delivery. Train those PM's5. Configuration Management Implementation6. Implementing ITIL, Busy digging my heels into and ITIL and Service Now implementation project