Verified recordTelecommunications

Scott Nelsen

Senior Manager Program Management - Retail Partners Operations & Execution at Charter Communications

Based in United States

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Seniority

Manager

Department

Operations

Location

United States

Industry

Telecommunications

Company size

34K

Contact information

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s•••••••@spectrum.com

Phone

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Background

About Scott Nelsen

Highly motivated and passionate employee, with several years of voice, mobile, and broadband innovative communication experience in Business Integration Management, specific to Call Center Management/Operations Support. Exceed productivity in Residential/Small Business Customer Business KPI, by identifying specific issues impacting customer experience, retention, and churn, and execute action plans to increase revenue, and cost reduction. Specialties: Team leading; Union negotiation; data/statistical analysis; forecasting/workforce planning management; absence and labor practices; diversity management; project management, program strategy, management and implementation; training/development; business continuity planning; employee engagement through go to channel initiatives.

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