Scott Opferman

Background

About Scott Opferman

30+ years of team leadership and management experience in Digital Retail Banking, incl. Account Opening, Money Movement, Alerts and Customer Self Service o 10 years of Digital Product Manager and Product Owner experience, Customer Self Service, Money Movement, Deposit Products, etc. o 4.5 years Digital Application Software Manager Experience, Account Opening, Online Banking, Mobile, etc o 8 years of Bank Operations Management experience in Digital Account Opening/Reg E, Centralized Reconcilements, and electronic Fraud • Relationship builder: Leading multiple teams, combining efforts to deliver amazing customer experiences in Digital • Strong ability to connect multiple applications to ensure end-to-end viable solutions for the customer • Ability to create cross-functional teams across ALL levels, departments within the organization • Ability to pivot to new innovative solutions quickly based on competitive advantage, performance, new tech, Legal, Compliance, Risk, Fraud, etc. • Legal, Compliance, Risk, CFPB, OCC, etc – Liaison to provide Digital Product knowledge and expertise • Strategic analytical skills – Web, Market, Survey analysis, data analysis, product reporting and performance • Agile mindset, with experience in JIRA, Kanban, etc. • Strong Presentation, Written and Oral communication skills. Ability to explain difficult, technical concepts to ALL levels of the organization – CEO, Vendor, Care Center, Legal, Risk, Compliance, etc • Advanced Microsoft Office experience – Power Point, Excel, Word, and Outlook • Advanced understanding of customer authentication, security, and it’s potential for Fraud when not done correctly. • Subject Matter Expert - All products, features, policies, procedures, and UX content in PNC Digital Banking • Fast and effective Decision Maker in a face-paced high demand environment, incl – Crisis Management • Managed teams of 5-20 Business Analysts and Software Developers • Change Management Leader to support Omni-channel Readiness for front-line employees • Strong project management skills – Agile and Waterfall • Persistent champion of the customer. Strong commitment to resolve issues any time of day. • Technical Layer: Linux, websphere, apache, oracle, etc • Monitoring Tools: Dynatrace, TrueSight, Tealeaf, etc • Strength Finders – Signature Themes: o Developer o Positivity o Includer o Analytical o Learner