Scott Perlick
Information Technology Service Management Consultant at Ecs
Based in Charles Town, United States
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Seniority
Staff
Department
Information Technology
Location
Charles Town
Industry
IT System Data Services
Company size
4K
Contact information
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s•••••••@ecstech.com
Phone
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Background
About Scott Perlick
Degreed and experienced ITIL3/4 ITSM Project Manager with full life cycle support experience including project management, customer relationship management, metrics development, and documentation. Implementer of ITIL oriented process improvement on large, complex ITSD programs for the Federal government, DoD, and local government. • Requirements Liaison Between Technical Teams and Customer • Service Level Agreement Negotiation and Preparation • Process assessment and maturity analysis • Communication and Stakeholder Engagement Plan • IDIQ, Performance-Based, Firm-Fixed Price Contracts • Remedy, ServiceNow, FrontRange system experience • ITIL v3 Incident, Change and Service Request Management • U.S. Citizen with active Public Trust clearance
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