Scott Pigford
Customer Success Manager at Nic Inc
Based in Austin, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Austin
Industry
IT Services and IT Consulting
Company size
209
Contact information
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s•••••••@tylertech.com
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Background
About Scott Pigford
When a customer engages with a company, the valuable insights that are captured from these interactions can shape the overall customer experience. As an experienced Customer Success Manager, I am the conduit between the company and the customer. Throughout the customer’s journey, I am an advocate. I establish and nurture relationships. I collaborate with internal and external stakeholders. I identify opportunities and drive recommendations for improvement. I use data to evaluate the customer experience and track results. Currently, I represent a suite of digital government platform services to thirty digital government partners nationwide. In this role, I evangelize and drive adoption of the platform, educate and onboard new customers, and utilize voice of the customer methodologies to gather, analyze, and communicate valuable customer feedback. My areas of expertise include call center technologies and operations, digital commerce and payment processing solutions for federal, state, and local government entities, and building strategic relationships across organizations.
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