Scott Richards

Background

About Scott Richards

I'm a highly skilled executive leader with proven material impact in Customer Success (CS), Professional Services (PS), Sales, and Operations at the P&L level for companies ranging in size from small privately held to Fortune 500 enterprises. I am Passionate about helping Customers grow, innovate and transform transform their businesses.>> Dynamic Leadership: I set clear strategic direction and messaging. My leadership style is one of tenacity as I am motivated by the successes of both my customers and colleagues. I am also curious as I am always learning and seeking ways to make things better. I am conscientious as I keep promises, follow through on commitments, and have strong integrity. I lead with humility and empathy, respecting and learning from the perspectives of others.>> Team & Culture Builder: I grew & led high performing teams at SAP & Verizon Connect / Telogis. I foster cultures to allow my team to take risks where appropriate and grow and thrive as individuals.>> Customer Success: I've been Instrumental in developing and rolling out a customer success framework within a fast growing privately held company.>> ARR Growth Driver: I'm effective in generating revenue growth by leading Professional Services & Customer Success programs to drive revenue retention and Customer Outcomes. Key Highlights: • Deep & diverse background in leadership, CS, PS, operations, sales, and legal. • 20+ years in PS, CS (Adoption, Expansion, Retention), Software Sales, and Technology industries in all aspects of the business. • Managed customer-driven success in strategic license and services solutions including ERP (SAP), SaaS/Cloud, Business Intelligence and Analytics, Human Capital Management, CRM, Financial Management, Supply Chain and Mobility. • Entrepreneurial spirit and experience combined with hands-on small and midsize “startup” company • Management consulting experience in business strategy/transformation, technology and ROI development. • International business experience in Europe, AsiaPac, Canada and Latin America. • Former attorney well versed in both contracts and negotiation. Core Competencies: • Executive Leadership • Strategic Planning & Growth • P&L Management • Building Teams & Culture • Software as a Service (SaaS) & On Premise Software • Global Customers & Partnerships • Professional Services Delivery & Sales • Customer Success • Delivering Business Outcomes • Partnerships & Alliances • Contract Negotiation • Operations Improvement & Efficiency • Account Management & Growth