Scott Townsend

Background

About Scott Townsend

As a highly analytical professional with extensive experience in quality assurance analysis, performance testing, project management, stakeholder engagement, and team leadership, I am dedicated to delivering high-quality solutions and driving continuous improvement. As a seasoned QA Team Lead, I excel in designing, developing, and implementing end-to-end test strategies, plans, scenarios, and cases to provide actionable insights for informed decision-making and ensure all business requirements and processes are covered. I have demonstrated success in fostering collaborative relationships with key stakeholders and all levels of an organization and ensuring alignment with organizational goals and technical objectives. My expertise extends to active participation in project planning sessions, requirements gathering, and developing both functional and technical specifications. I am a hands-on professional, well-versed in navigating project-based environments and dedicated to delivering high-quality outcomes through keen attention to detail and collaborative approaches. In my current role at the Ontario Cannabis Store, I lead a team of six professionals and oversee their development through goal setting, performance reviews, and regular 1:1 meetings. I have successfully managed QA initiatives spanning D365 ERP, retail, wholesale portal, e-commerce, and data transformation domains. I was also engaged with business partners to facilitate estimation and planning processes and ensure alignment between project requirements and team capabilities. I hold a diploma in Cannabis Management, Quality, and Edibles from AAPS, a diploma in Computer Programming from Fanshawe College, and a Bachelor of Arts from the University of Western Ontario. My professional development includes SQL Programming, a Canadian Securities Course, a Technical Analyst Course, and a Data Engineer Certificate. My technical skills encompass SQL Server, Oracle, Postgres, Apache Cassandra, MS Office, D365, Shopify, JIRA, Confluence, WordPress, and Azure. I am passionate about leveraging my extensive QA and data management experience to drive excellence and deliver high-quality products and services. I thrive in dynamic environments by adeptly managing multiple projects within strict deadlines and budget limitations and consistently achieving significant outcomes through exceptional prioritization, organizational, and time management skills. sional accustomed to working in complex, project-based environments.