Scott Wheeler

Background

About Scott Wheeler

I have over 20 years of multidisciplinary experience in customer and technical support. I have in-depth experience leading and mentoring multiple business functions and technical skill sets. I have collaborated with numerous internal and external customers to streamline emerging technologies in the restaurant and financial services space, keeping the clients agile and cutting edge. I successfully revamped the training process for my team of 25+ individuals, adding new content as the company invested in new technologies. My eloquence and communication skills served me well as my documentation helped to reduce the training period by 25%, in addition to impeccable case tracking and working smoothly with less technical end-users. I am often the go-to analyst and mentor, providing not only the "how" in relation to problem-solving, but also the "why", with detail-focused, outside of the box thinking. This has enhanced team retention, reduced research time, and elevated First Call Resolution performance. Specialties: Excellent written and verbal communication, training and development, presentation, mentoring co-workers, customer support, team leadership, process development, technical support, complex problem resolution, documentation. For networking or to discuss new opportunities to support your technical team, please contact me at fscott_wheeler@yahoo.com, or by phone at 817-909-5569.